Privacy Policy

1Introduction

Prestige Roofing Solutions Pty Ltd (ABN 37 649 492 811) ("we", "us", "our") is committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies when you visit our website (prestigeroofingsolutions.com.au), contact us, request a quote, book an inspection, or use any of our roofing services. By using our website or services, you agree to the practices described here.

2Information We Collect

Depending on how you deal with us, we may collect:

• Contact details: your name, phone number, email address and property or postal address.
• Job details: the type of service you need, property type (residential, commercial or industrial), photos of your roof, inspection notes and quote history.
• Payment details: invoices, payment records and bank transfer information. We do not store full credit card numbers on our website.
• Communications: emails, messages, calls and WhatsApp chats with our team, and any reviews or feedback you give us.
• Technical data: IP address, browser type, device information, pages visited and time spent on our website.
• Business details: for commercial clients, company name, ABN and relevant contact persons.

We do not intentionally collect sensitive information (such as health or financial hardship details) unless it is necessary for the job, for example site safety, and you have consented.

3How We Collect Information

• Directly from you when you fill in our booking or contact forms, call or email us, or speak with our team on site.
• Through our website using cookies and similar tracking technologies.
• When you message us through WhatsApp, Facebook, Instagram or Google.
• From third parties where lawful, such as referrers, builders, strata managers or real estate agents who engage us on your behalf.
• From publicly available sources, such as Google reviews you have posted about us.

4Why We Collect & Use It

We collect, hold and use your personal information only for purposes reasonably connected with our business, including to:

• Respond to enquiries, book inspections and prepare quotes.
• Carry out roofing services, schedule work and manage site access.
• Issue invoices, process payments and keep financial records as required by law.
• Provide warranty, aftercare and maintenance support.
• Improve our website, services and customer experience.
• Send you updates and promotions, where you have agreed to receive them.
• Meet our legal, insurance, licensing and safety obligations.

If you choose not to give us certain information, we may not be able to provide a quote or carry out the work.

5Sharing Your Information

We do not sell your personal information. We may share it with:

• Our employees, subcontractors and tradespeople who need it to complete your job.
• Suppliers and manufacturers where needed to order materials or lodge a warranty.
• Service providers who support our business, such as website hosting, IT, email, accounting, payment processing and marketing providers.
• Our insurers, professional advisers, and licensing or regulatory bodies where required.
• Government agencies, courts or law enforcement where required or authorised by law.

We require our service providers to handle your information securely and only for the purpose we engaged them.

6Overseas Disclosure

Some of our service providers, such as website hosting, email platforms, analytics and messaging tools, may store or process data on servers outside Australia, including in the United States and other countries. Where this happens, we take reasonable steps to make sure the provider handles your information in a way that is consistent with the Australian Privacy Principles.

7Cookies & Website Analytics

Our website uses cookies, small files stored on your device, to make the site work properly, remember your preferences and understand how visitors use it. We may use analytics and advertising tools (for example Google Analytics) and embedded services such as a WhatsApp chat widget, Google reviews feed and social media feeds, which may set their own cookies.

You can block or delete cookies through your browser settings. Doing so may affect how some parts of our website work.

8Direct Marketing

We may send you emails, SMS or other messages about our services, offers and news, in line with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). We only do this where you have consented or where the law otherwise permits it.

You can opt out at any time by using the unsubscribe link in our messages, or by contacting us using the details below. We will act on your request promptly.

9Security & Retention

• We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, including password protection, access controls and secure systems.
• Please note that no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
• We keep personal information only for as long as needed for our business purposes, warranty periods and legal obligations (such as tax and record-keeping requirements). When it is no longer needed, we securely destroy or de-identify it.

10Data Breaches

If we become aware of a data breach that is likely to cause serious harm to you, we will assess it promptly and, where required under the Notifiable Data Breaches scheme of the Privacy Act, notify you and the Office of the Australian Information Commissioner (OAIC). We will also tell you what steps you can take to protect yourself.

11Access & Correction

You have the right to ask for access to the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete.

• Send your request to us in writing using the contact details below.
• We may need to verify your identity before releasing information.
• We will respond within a reasonable time, usually within 30 days.
• If we cannot provide access or make a correction, we will explain why in writing, as permitted by the APPs.

12Third-Party Links & Services

Our website may link to other websites, such as Facebook, Instagram, Google Maps, supplier sites and manufacturer sites. We do not control these sites and are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any personal information.

13Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.

14Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing with the details. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page, with the "last updated" date shown at the top. We encourage you to check back occasionally.